GUARANTEE POLICY

We, at the genericpharmacyusa.com, assure our customers that we provide quality medicines. Not just that, we even facilitate a return and refund guarantee to our customers.

Our Guarantee Policy includes the following

  • A return of the product(s) will be accepted if the customer provides valid claims up to receiving faulty or damaged product(s).

  • If the customer receives less quantity of the product(s), a refund will be generated or the specified product(s) will be reshipped.

  • In a rare scenario, if the customer receives a different product(s) other than the one they ordered, a fresh package of requested product(s) will be shipped to the customer. However, the wrong package(s) must be returned to us.

  • If the customer receives a damaged package, which is rare, we will take back the package and send a fresh one.

  • If the product is shipped to the wrong location, we will be held responsible for resending it to the correct location. But if the customer provides a wrong location, we are not at fault.

  • If the product(s) received is due to expire in 3 months despite its shelf life being more than 3 months, we will take the package and send a fresh one.

  • The package will be accepted for return or refund if it follows all the criteria mentioned in our Refund Policy.

For more queries, it would be ideal if you contact our client support at any point of time.