Most of the times, our customers are satisfied with our services. Even though we strive to ensure that the orders of our customers are delivered to their satisfaction, on rare occasions where the customer expects a refund, we are more than happy to help them through it with a simple process, provided they follow the terms and conditions set by our Refund Policy.
The orders will be accepted for refund if:
The item(s) received by the customer does not match with the item(s) ordered.
The item(s) were damaged or tampered when received
The item(s) were in shortage
The item(s) is expected to terminate inside 3 months when the time span of usability of the item(s) is over 3 months.
If the customer receives a damaged or a wrong item(s), we take the full responsibility of reshipping the product free of cost. However, if the customer notices any damage at the delivery, it is advisable to not accept the order at all.
On the off chance that the client wants for a discount, they are required to raise a refund request inside 24 hours of conveyance by contacting our client support. The customer also has an option to cancel the order within 24 hours of placing it if the product hasn’t dispatched.
Any item(s) will not be accepted for refund if:
The item(s) is partially used strips.
The item(s) is opened bottles
The item(s) has expired after the purchase
The refund would be generated if:
The item(s) returned is in their unique producer's bundling with labels and scanner tag
The batch number of the product returned matches with the bunch number mentioned on the business receipt
The original sales invoice is returned with the product
In order to raise a solicitation for refund, the client can either contact our client support or send an email and spot a discount. The customer should mention the correct order number and give a valid reason for refunding. The product is then checked for its eligibility to be refunded. All the products requested for refund are subjected to verification and review. If the product is eligible for refund, the request for refund will be accepted.
The discount is issued through the installment strategy utilized at the season of procurement, aside from Cash on Delivery. For requests set utilizing Cash on Delivery and Card on Delivery, the customer needs to provide the following information in the return details section of the order:
The discount time relies upon the bank turnaround times which may change now and again. Business days mean the working days on which our office works.
NOTE: The return requests for orders that were placed by our outsider associates will be tended to by their separate affiliate. Please get in touch with them for any queries or guarantee. We will not be at risk for discounts for any payments started through outsider associates.
We will not be held liable for any delay in the discounts which may be caused due to defer by any third party members (including the banks) in giving data by the client, specialized issues or whatever other reason which is out of hand.
For more queries or further assistance, the customer can get in touch with our customer support executive and resolve the queries.